THIS POLICY SETS OUT YOUR RIGHTS TO CANCEL OR RESCHEDULE YOUR APPOINTMENT
This policy set out your rights and the terms to apply to any appointment made which you now wish to cancel.
YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
1. Most Appointments carry a charge if cancelled by providing short notice. Subject to rules below which impose a charge for any cancellation giving less than 48 hours’ notice, you may cancel your appointment at any time within 7 days of making your booking.
a) Most appointments carry a charge if they are amended or cancelled within 48 hours of the schedule appointment start time, or if you fail to attend your appointment on-time. These charges are the full cost of the appointment. Please contact the dedicated booking line if you would like to confirm the applicable cancellation, amendment or non-attendance charge for your specific booking.
b) if you have made a last minute booking on the day or evening before you will be given the cancellation charge if this appointment is then cancelled or unattended.
2. Subject to the following terms, you have the right to cancel or reschedule your appointment and you can do so by contacting the booking line in advance of your appointment within working hours 09:00 – 21:00 Monday to Friday and 07:00 – 13:00 on Saturdays, excluding bank holidays. Dedicated email firstname.lastname@example.org
3. If we have to cancel your appointment for any reason: Email us on email@example.com 09:00 – 21:00 Monday to Friday and 07:00 – 13:00 on Saturdays, excluding bank holidays
a) We may have to cancel an appointment due to an event outside our control or the unavailability of the relevant Nutripath Professional. We will promptly contact you if this happens.
If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our Customer Service team at firstname.lastname@example.org